You can email us at fastex@daewoo.com.pk , cx@daewoofastex.pk or call us at 042-111-007-009.
Insert your consignment number in the consignment tracker on top of the homepage to review the complete status of your consignment.
You can find out your nearest FastEX Centre by simply selecting ‘Locations’’ on the homepage or you can click here
You can send your queries through the following channels:
If the shipment is insured then yes, FastEX is liable to pay the market value of the lost shipment. If the shipment is not insured, then the liability of FastEX is limited as mentioned in the terms & conditions of carriage.
All claims for international/domestic shipments must be submitted in writing to FastEX within thirty (30) days from the date that FastEX accepted the shipment, failing which, FastEX will have no liability whatsoever.
FastEX complies with local, national, and international laws and regulations to ensure safe and secure logistics operations. As part of these standards, certain items are strictly prohibited from being shipped through their services. Below is a list of common prohibited items:
Our self-booking/collection facility is available to customers 24/7 and home delivery service will be from Monday to Saturday.
For your convenience, all charges are posted on the company website along with a tariff calculator.
FastEx Calculator:
There are no hidden costs, hence, you will be charged exactly the price that is quoted under each product/ service. Our corporate clients are requested to contact their respective sales representative for charges and other related detail.
Yes! We have a written record of every delivery which proves who received, when and where every consignment was delivered.
Shipment movement information is captured each time a tracking label is scanned. Common scans include the following information:
It will take around two working days at maximum.
Tracking Number is used by FastEX to identify and track every shipment as it moves through the FastEX network to its destination. FastEX automatically assigns a tracking number to every shipment.
After five days of arrival at actual destination a pre-defined store charges will be applied.
Yes it is compulsory to bring your original id card to send or receive a shipment.
We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a sticker indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the times the shipment can then be picked up from the nearest express center. If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.
The title “Returned to Source” in the status means that the shipment was returned back to the source who booked the shipment due to different reasons, e.g. refused to accept by consignee, address not traceable or etc.
Having over 21 years of experience in the cargo industry, Daewoo FastEX has learnt to deal with most things which could go wrong and so have standby solutions. It is our policy to make prompt alternative arrangements for any type of delays i.e. flight off-load, technical issues, due to accidents, breakdowns etc.
Fragile goods sent by our courier should be packed properly with a fragile sticker, because we do not take any responsibility, claim or insurance of such goods.
No. Daewoo FastEx is unable to deliver to PO boxes. A full street address and Telephone number is required.
Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue.
You can either send an email at fastex@daewoo.com.pk or visit our Head Office at Lahore or call manager retail at 0334-4666598.
Yes, it is available all over the country.
Yes, inspection is a must to do process as per the instructions of law enforcement agencies.
The packing material is the responsibility of the shipper but at some locations basic packaging material is available.
Head Office: 231-A Ferozepur Road, Kalma Chowk Lahore, Punjab Pakistan.
You can send/export shipments FROM Pakistan only.
GlobEx will not accept the following items as shipment: cash, jewelry, passports, drugs, ammunition, unauthorized state documents, restricted or prohibited item or any item whose distribution is regulated by law.
You can easily book your international shipments from all FastEx outlets and Daewoo terminals.
It depends upon the origin and destination of the shipments.
You need to visit any FastEx outlet in order to get accurate tariff calculator.
We deliver Cakes, bouquets, sweets, and seasonal fruits in selected cities of the country.
Yes this service is available.
It is not necessary but if your shipments are large in number then you are requested to open a corporate account.
Yes you just need to fill the online request form to make a corporate account. Our company's representative will contact you for further procedure.
Following documents are required for account opening:
Retail customers can receive their payments within 48 hours of the activity whereas for corporate customers we are paying twice a week.
No you need to visit any FastEx outlet.
Our outlets are closed on Sunday but our terminal booking centers operate 24/7 a week.
It will be charged on volumetric formula as per international standards.